FAQ for SoCal Self Storage self storage units

Frequently Asked Questions

SoCal Self Storage is dedicated to providing you with the best in customer service. Below are the answers to many of the most common questions. If your questions are not answered here, please feel free to contact the facility or email us.

How long do I have to sign up for?

We offer month to month leases, meaning no long-term contracts or commitments.

Do I need insurance?

We make it easy for you. You may carry your own insurance (check your homeowner's or renter's policy to see if you are already covered) or with our EZ sign up form, you can apply for coverage from a company that specializes in self-storage insurance…and we can take care of it right at the counter.

Do you give me a key?

You are the only one who has access to your storage unit. You may purchase a high quality lock at our office (specially designed for self storage use) or you can provide your own.

When can I get to my belongings?

We are open 7 days a week to make it convenient to access your unit.  Gate access and office hours vary by location. (Please see individual facility page for more details)

How much notice must be given when I move out?

We require a 7 day written notice to move out. Full details on the vacating policy will be provided for you at the time of move-in.

Do you offer a mover?

We offer FREE use of our moving truck at move-in. Please contact the facility for full details. We would also be more than happy to recommend a local reliable mover.

How can I make a payment?

The easiest way to make payments is to have them automatically deducted from your credit card which also comes with our “no late fee guarantee”. Payments can also be processed by mail, in person or online through our website.  Please contact your manager for details. Our facility is also equipped with a payment drop box however we do not recommend this for cash payments.

What sizes do you have and how much do they cost?

We have a wide variety of unit sizes to meet your needs. Unit sizes and prices vary by location. Please visit our facility pages or contact one of our Storage Perfectionists for available sizes and prices.

How do I calculate how much storage space to rent?

Our expert managers can assist you in determining the right size. Just give us a brief description of what will be stored and we'll help you determine how much space is needed. To get a general idea check out our space planning guide and unit size guidelines.

What forms of payment do you accept?

We accept major credit/debit cards, checks, and cash.

SoCal Self Storage

221 E. Walnut St. Pasadena, CA 91101

Do you sell locks, packing and moving supplies?

Yes, we sell high quality locks with a Lifetime Warranty at a discounted price! We also offer boxes and moving supplies.

Do you have outdoor storage for boats, RVs and other vehicles?

Yes, we have space for Boats, RVs, Commercial Vehicles, Semi-trailers, Trucks and Cars at many of our storage locations.

What kind of documentation do I need to rent a storage unit?

A valid driver's license or federal ID with picture is required to lease a unit plus a qualified second form of  ID.  Registered vehicles (incl. watercraft, cars, boats, trailers, trucks, and RV’s) must be accompanied by current registration and proof of insurance.

How long will it take to complete my transaction on move-in day?

Move-in paperwork can often be completed in as little as 10 minutes. Please keep in mind that this time could vary depending on whether there are other customers ahead of you when you arrive (and/or any special needs or questions you may have, etc). Mornings are usually the slowest period of the day, while afternoons are busier. To expedite the move-in process, you may complete your paperwork online.

What does “climate controlled” mean?

Some of our locations have air conditioning to keep you cool on those hot summer days. However, we do not make any warranties express or implied, that the interior temperature or humidity of the facility will stay within a particular range.